At CloudCom Groceries, we are committed to ensuring customer satisfaction. Our Return Policy outlines the process and guidelines for returning products purchased through our platform.

1. Eligibility for Returns:
   Products can be returned within 7 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

2. Non-Returnable Items:
   Certain items such as perishable goods (fruits, vegetables, dairy) and personal care products cannot be returned due to health and safety reasons.

3. Return Process:
   To initiate a return, contact our customer support with your order number and reason for return. Our team will guide you through the return process.

4. Refunds:
   Once the returned product is received and inspected, a refund will be issued to the original payment method within 5–7 business days.

5. Exchanges:
   Exchanges are possible for defective or incorrect items. Customers must contact support to arrange an exchange.

6. Shipping Costs for Returns:
   Return shipping costs may apply depending on the reason for return. CloudCom Groceries will communicate any charges in advance.

7. Contact Support:
   For any questions regarding returns, customers can reach out to our support team via email or phone.